Supported OS and version

Supported OS and version of Notta mobile app
1. Operating System
- iOS: iPhone/iPad
- Android: Android 7.0 or later
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2. Version
- iPhone/Android smartphones: No restrictions.
- iPad : Version 5.3.0 or later is available.

Supported browsers for Notta web app
- Google Chrome
- Microsoft Edge
- Safari

Supported browser for Notta Chrome Extension (Notta Audio Clipper)
- Google Chrome

Getting started with Notta

Notta Web app
‍1. Visit Notta Web to get an account.
Note: Notta works best on Google Chrome and Microsoft Edge, Safari and we will consider supporting a wider range of browsers in the future.
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2. Sign up with your email. You can also log in to Notta with a third-party account, including Google, Microsoft, and Apple ID.
Note:  You can use the same account to log in to Notta Web and mobile app simultaneously.

‍Notta mobile app
‍1. Search for "Notta" in the Apple App Store or Google Play and download the app.
・ iOS devices
Download on the App Store.
・ Android devices
Get it on Google Play.

2. Open the Notta  app and log in to Notta with your email address and password.    You can also log in to Notta with a third-party account, including Google, Microsoft, and Apple ID.
Note:  You can use the same account to log in to Notta Web and mobile app simultaneously.

Not receiving verification code

After you sign up for a new account, please wait for an email delivered to your inbox. You will receive a six-digit code to verify your email address.
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If you don't receive your code, please follow the steps below:
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1. Make sure you have entered the correct email address.
2. Check all Spam, Junk, or Clutter folders for the email. The email is sent from "no_reply@notta.ai," and many email clients filter emails from no-reply addresses.
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If none of these solutions works for you, please get in touch with us: support@notta.ai.

What service does "3-day Free Trial" include?

Each basic user can apply for a 3-day Free Trial only once per Google account or Apple ID. The app version must be 5.10.0 or above. You can enjoy the features only in the Annual Pro Plan for three days for free.

To use the free trial, you need to add a payment method.

After you sign up for the 3-day Free Trial, you will enjoy the following service:

• Up to 1800 minutes of transcription
• All features available only in the Annual Pro Plan
• Use the service on your PC, iPad, and smartphone
• If you cancel at least 24 hours before the trial period ends, you will not be charged
• Automatic live transcription of Zoom
Learn more >

What happens when I change plans?

We accept credit and debit card payments processed by Stripe via Notta Web app, and in-app purchases charged to your iTunes or Google Play account.

Note: Visa, Mastercard, and Discover, American Express are available on Stripe. PayPal is not yet accepted, but we will consider support PayPal in the future.

Do I need to pay for an additional plan once I've subscribed to Notta Pro via mobile app?

No, by logging in to the same Notta account, you can enjoy the same membership benefits on both the mobile app and web app.

Can I change my subscription?

You may need to cancel your current plan 24 hours in advance before the end of your current billing period.

What happens when I downgrade my account?

When you downgrade your Notta account to the free Basic plan:
all Pro features will be disabled after your current monthly, or annually subscription ends.
Your account and all data such as records and transcripts are still accessible.